Returns & Cancellations
There are a couple of ways that you can return an online order to us...
Free returns to store
You can return most products purchased online to any of our stores as long as they are returned in their original, unused condition within 30 days of receipt and accompanied with your delivery note. Some larger products including furniture and appliances cannot be returned to store and this is highlighted on your order confirmation and returns label.
Returns by post
You can return products purchased online as long as they are still in their original unused condition and within 30 days of receipt. When posting your items back to us, it's important you first authorise your return by calling our Customer Care team. Once authorised, please use the returns label included in your original delivery. If you no longer have your returns label, please make sure you clearly mark your parcel with your order number and full name, and return to:
79-83 Cricklade Road
Refunds are processed within 3-5 working days of receiving your returned items, and are refunded back to your original payment method.
Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit if no proof of delivery is available.
You can cancel your order or items in your order up to the point of us dispatching your order by contacting our Customer Care team.
Unfortunately, we are unable to exchange any orders placed online.
Missing, damaged or incomplete orders
If your order arrives damaged or incomplete, please contact our Customer Care team immediately quoting your order number and detailing the problem with your items.
If you don't receive your items within 14 working days of receiving a Dispatch Confirmation email, please contact our Customer Care team quoting your order number, and we will open an investigation with the appropriate courier.
Unfortunately, we cannot refund items that have been damaged after arrival due to misuse, wear and tear or accidents.